Support Hub

Trusted support links for young people, including exam stress help and urgent support routes.

This support area is signposting only. It links to NHS services and established UK charities so students can find trusted help without the product pretending to be counselling or crisis care.

Important

This route does not offer live counselling or emergency response. If you feel unsafe or need urgent help, use one of the urgent support options straight away and speak to a trusted adult, teacher, or school support lead.

Safety review

Reviewed support rules for younger learners

Reviewed 2026-06-14 by Switch launch safety review

Support routes are signposting-only, keep urgent help visible, and avoid language that sounds like therapy, diagnosis, or crisis handling inside the product.

If a student feels unsafe, overwhelmed, or at risk, the product should direct them to urgent help options and a trusted adult, teacher, or school safeguarding lead straight away.

Exam stress support

Reputable guides worth opening during exam pressure

NHS: Tips on preparing for exams

Covers realistic revision planning, finding a revision style that suits you, and asking for support when pressure builds.

revision planningstudy routinesasking for support

NHS

Childline: Exam stress and pressure

Explains signs of exam stress, how to talk about pressure, and where to find more help if stress is getting too much.

signs of stresstaking breakssleeptalking to someone

Childline

YoungMinds: Exam stress

Young-person-focused guide to coping with exam pressure and knowing when to reach out for help.

exam pressurecopingmental healthgetting help

YoungMinds

Samaritans: Exam stress coping strategies

School-focused coping strategies material that can help students recognise stress and think about healthier ways to respond.

coping strategiesrecognising stresssupport options

Samaritans

Trusted support services

UK services and charities for young people

Childline

urgent help available

Free, confidential support for anyone under 19 in the UK.

Registered charity • young people

Call 0800 1111

YoungMinds

Mental health information and support guides for young people.

Registered charity • young people

Shout 85258

urgent help available

Free, confidential 24/7 text support service in the UK.

Registered charity • young people

Text SHOUT to 85258

PAPYRUS HOPELINE247

urgent help available

Suicide prevention support for under-35s and anyone worried about them.

Registered charity • young people

Call 0800 068 4141 or text 88247

Samaritans young people resources

urgent help available

Support information for young people and routes into Samaritans help.

Registered charity • young people

Call 116 123

NHS urgent mental health help

urgent help available

NHS guidance on where to get urgent mental health help.

NHS • young people

Route guidance

How support should appear across the product

Open trusted support links when pressure moves beyond study help

Use Support Hub for reviewed NHS and charity links. The route stays focused on signposting instead of trying to act like a counselling service.

Open support hub

Keep accessibility settings separate from crisis support

Accessibility controls should stay practical and student-led. If support needs become urgent, the student should see clear signposting rather than wellbeing advice generated inside the route.

Review support route

Keep next-step study guidance calm, clear, and age-appropriate

Recommendations can point students toward support settings or trusted help, but they should never imply diagnosis, therapy, or hidden monitoring of personal mental health.

See support guidance